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NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data – from telephony, web, email, radio, video, and other data sources. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.
Areas of Business
NICE solutions are used by enterprises are from a variety of industries, such as financial services, telecommunications, healthcare, outsourcers, retail, service providers and utilities. The company's security solutions are primarily focused on city center protection working with first responders and homeland security entities, transportation organizations, and the public and private sectors.
Contact Center and Enterprise Market
NICE is the market leader in providing a holistic solution for contact centers, addressing the needs of stakeholders in the contact center and the enterprise, and meeting a full spectrum of business issues from strategic to operational. Using NICE's solutions organizations are able to gather competitive intelligence, better up-sell and cross-sell, improve first call resolution, adjust business processes, and increase customer retention.
NICE's comprehensive business solution offering is comprised of NICE SmartCenter, the best-in-class contact center solutions, including call recording, quality management, interaction analytics, performance management, workforce management, a customer feedback application, and agent coaching .
The company also offers, through Actimize – a NICE company, software solutions for anti-money laundering, brokerage compliance and fraud prevention that are built on a patented, scalable and extensible analytics platform. Actimize's transaction analytics solutions enable financial institutions to increase their insight into real-time customer behavior and improve risk and compliance performance.
Security Market
NICE's next generation security solutions empower security personnel to detect, prevent and respond to threats in real-time, and to investigate and reconstruct criminal and security cases using video surveillance and control services, incident monitoring, and reconstruction solutions. NICE solutions provide a complete, unified, chronological, multimedia history of incidents implementing real-time video analytics, IP networking, recording and management for automatic threat detection, instant verification, event resolution and effective investigation. NICE provides advanced solutions for all four security market segments – homeland security and first responders, transportation, government and the private sector.
Customer Services
With more than 800 support professionals and 140 service partners around the world, NICE provides the highest quality of service to all customers, with complete life-cycle support – from discovery and requirements definition through success evaluation. NICE offers a wide range of global customer training and certification programs, designed to help customers get the very best out of their NICE solutions.
Leading Customers
NICE's solutions serve over 24,000 customers worldwide, including over 85 of the Fortune 100 companies.
Enterprise Sector
- American Express
- JP Morgan
- Federal Express
- Ford
- Time Warner
- CITI Group
- T-Mobile
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Public Sector
- New York City MTA
- Los Angeles Police Department (LAPD)
- Federal Aviation Authority (FAA)
- Federal Communications Commission (FCC)
- Dallas-Fort Worth Airport (DFW)
- Eiffel Tower
- European Space Agency (ESA)
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The NICE User Group
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An independent knowledge community that helps optimize the value of NICE technologies to its member organizations
www.niceusergroup.org
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